Mimer SoftRadio - Frequently Asked Questions
The Q&A´s are divided in three blocks:
Common Questions on Mimer SoftRadio
Common Questions on Mimer SoftRadio
Can any radio be connected to Mimer SoftRadio?
Is it possible to connect a base station?
Base stations can be connected either through microphone, speaker and PTT or through 2-wire or 4-wire lines 600 ohms, -10dB.
Can more than one user operate the same radio?
Yes all operators can listen at the same time. The first that hits PTT gets control of the transmitter. Since they all share the same radio a channel change from one operator will affect all.
How many users can connect to the same radio?
Locally, in the same sub network, 99 users can connect simultaneously. At the same time one user can connect over the Internet using TCP. If more users are needed over the Internet, you need a Mimer RadioServer or Mimer NetworkRepeater.
How many radios can I connect to one computer?
You can have up to eight devices connected to each computer. A device is a Radio, a Intercom, a Phone or a VoiceLog panel.
A larger version for up to 30 devices is available, called Mimer SoftRadio XL.
Can I listen to all radios on my screen at the same time?
Yes all are monitored in parallel. You can listen to all eight (30 in XL version) radios at the same time. As well as Phone and Intercom.
If I transmit on one radio, can I still monitor the other radios?
Yes you will not loose the audio from the other radios. (Useful when watching for example Marin Channel 16 at an harbour or on board ship)
If I use Mimer SoftRadio for a phone call and I in the middle of the conversation needs to transmit on the radio, what happens.
As in the example above, you will still monitor the radios though you are in a phone call. When you press PTT on a radio your microphone will be switched over to the radio and temporally leave the phone call. When you release the PTT your microphone is back in the phone call. During your radio PTT you will still monitor the phone call.
Can one dispatcher listen to the other dispatchers transmission?
Can we set up an old dispatcher console with audio and RS232 over the Internet?
Can we use the radios own control head in parallel with the SoftRadio virtual control head?
Yes with some radios, like the Sepura Tetra, Icom M423 or the Motorola MotoTrbo.
But on many radios you need to take away the radios control head and use the remote control head connector for the Network Interface.
Can we use the standard control heads on long distances instead of Windows programs and PC´s?
Yes, through our Mimer SoftLine system, we have made adaptions for a number of radios. These include the Sepura Tetra, Motorola analogue and Tetra and also the Icom IC-M423 marine radio.
Technical Questions on Mimer SoftRadio
Technical Questions on Mimer SoftRadio
Why can’t I connect more than one computer over the Internet?
Over the Internet TCP is used and the messages can’t be broadcasted in the same way they are in local networks. Locally UDP Broadcast is used.
Through the use of a Mimer RadioServer or a Mimer NetworkRepeater more than one computer can be connected.
With UDP all status and audio messages are broadcasted to all operators in the subnet without the need to log on or log off. You can have many operators to each radio. But UDP can not pass through routers used in WAN or Internet systems.
With TCP you can pass through routers and you need to log on with a password and to set up ports in the routers. The Mimer NetworkInterface can only handle one TCP connection and there for you need a server when there are several operators.
There is a strange sound from time to time, sounds a bit sad?
This is the disconnect alarm signal. It is played when an operator PC loses its connection to a device for more than 4 seconds.
If you use the Internet this might happen from time to time since most networks have drop outs.
From version 126.96.36.199 and up there is a setting to disable this alarm sound in the “Settings Menu”.
We run a system with MotoTrbo DM3600, how can we upgrade to DM4600?
Installations with the old radio type can be upgraded to run with the new radio by changing the interface firmware (4.148 or later) and running the latest Mimer SoftRadio (188.8.131.52 or later). All hardware is the same.
How much latency and jitter can the system handle over the IP link?
The NetworkInterface can handle jitter up to 500ms. You will hear this as a delay but will not loose any information.
Details about the settings can be found here.
With the help of a RadioServer even worse conditions can be handled.
For systems with very high jitter, typically a satellite connection, we have a special version of the RadioServer that will handle this. Read more here.
How much bandwidth does Mimer use in the LAN?
Mimer will load your LAN with about 80kbit when there is audio.
When there is no audio only a “heartbeat” is sent every second so that the application knows that the interface is still there.
Systems with virtual control heads also sends information every time the radio display is updated. The data load for this varies between different radio types.
Will SoftRadio work on Windows 7, Windows 8 and Windows 10, 32 and 64 bit versions?
Yes, all of them will work.
We recommend Windows 10.
What specification is needed on the dispatcher PC.
Mimer SoftRadio will run on any modern Windows PC. It needs to have a network connection and an audio card with the proper accessories. In many cases SoftRadio is run on the same PC as the dispatcher runs other Windows applications. But sometimes it is prefered to have the radio on a separate unit.
The software is made to work well on a touch screen.
What specification is needed on the server for the NetworkRepeater and the VoiceLog.
Mimer NetworkRepeater and Mimer VoiceLog will run on any modern Windows PC or Windows server. It needs to have a network connection and the VoiceLog of course needs a large hard drive.
In small systems these server softwares can be run on one of the dispatch PC´s. In large systems it should be a separate unit. The two server softwares can also share one common server hardware.
Technical Issues at set up of a system
Technical Issues at set up of a system
I can´t get in contact with my Network Interface with the Interface Setup program?
It does not show up in the list of connected units.
- You need to be connected in the same LAN as the interface. You can not connect over the Internet or over a WAN.
- Even if your PC is set to another LAN subnet than the interface, the interface shall show up in the list of connected units.
- To avoid any IP conflicts, try using a direct cable between PC and interface. In this way nothing on your LAN can disturb the process.
When connecting directly your PC must have a fixed IP, not DHCP.
- Check the firewall settings on your PC. It might block the interface.
- Disable all other network ports on your PC. There has been issues with virtual ports disturbing the connection.
- If possible test another interface to see that the PC and cables are OK.
- If you still don´t see the interface in the list, go to the step below.
There is still no connection after checking the steps above?
There is a reset button on the interface, behind a hole beside the RJ45 connector.
- Turn off the power.
- Press and hold the key.
- Turn on the power and keep the key pressed for 3 seconds.
The interface will revert to IP: 192.168.0.25.
You should now get in contact with the interface on this IP address and be able to set everything to the correct values.
Since this is a step that you normally should not need to do. We are always interested in feed back. If possible please send an email with what happened before it stopped responding and the serial number of the interface to email@example.com
When i press PTT on my touch screen, the PTT is cutoff after a short period of time?
Some touch screens have a setting for how long you may do a “long click” on the touch. Look for this under the touch screens settings.
For example on Tipro computers with ELO Touchscreens, the setting is called “Untouch Timeout”.
When I try to reboot my RadioServer it begins to start up, but then stops.
If the backup battery inside the server is flat the server stops at start up and waits for you to push “F1” on a keyboard. Please connect a keyboard and do so.
Exchange the backup battery as soon as possible so that the server can reboot without trouble. If you can´t find one local, please ask us, and we will help.
I save my settings, but when I restart, the application is back as before?
If SoftRadio was set up using an Admin account and later run on a standard user account in some cases the settings are saved in the wrong place.
Start SoftRadio by right clicking on the Icon and select “Run as Admin”. Make the preferred settings and then close SoftRadio.
Restart the application as usual. The settings should now be correct.
I have connected my Network Interface to the LAN and installed the software on my PC, but it does not seem to work.
The Network Interface needs to have a fixed IP address that can be used in the LAN where it is connected. This IP is set up in the interface through the “Mimer Interface Setup” software.
The IP address to the interface needs to be set up in the dispatch PC. This is done in the “Mimer Connections Setup” software.
If this is done correctly you will see the name of the interface in the name bar of SoftRadio, and when you push PTT on SoftRadio the name bar and the PTT key will go red. If they don´t go red you most likely have made a mistake in the IP settings.
More information and examples are found in the basic setup manual that can be downloaded from the Technical download page.
I have connected my Network Interface to the radio but it does not seem to communicate with the radio?
Many radios needs a special setting in the radios CPS to allow remote control. See the radios manual and the setup instructions delivered with the interface and cable kit.
A1: Please note that on for example Motorola GM380 the radios control head needs to be taken off, and the remote mount head installed instead. The Network Interface is then connected to the port for the remote mount cable. Motorola kit nmbr RLN4780. (Also see this page)
A2: Please note that on the Motorola MotoTrbo a setting needs to be done in the radio programming in order for Mimer to talk to the radio. On the Accessories page of the CPS there is a choice for Cable Type. This should be set to: “Rear Data Accy”. (Also see this page)
Instead of speaker symbols on the green buttons there are ordinary letters “A, B, C etc?
This happens if SoftRadio cannot find the special font file with the icons for the green buttons.
This might happen if the operator PC has different logins for the user and for the admin and these two are set up in the PC with different languages.
Either set the same language for all users and the admin or go into: “Control Panel/Fonts/Font Settings” and uncheck the box “Hide fonts based on language settings”.
There is no received audio in the PC speakers or the sound is very low?
A1: Check the PC audio settings. Also check that there are no other audio applications in the PC that might take over the audio control. We have experienced problems with an application called “SmartAudio”, that wasn´t very smart.
A2: Check in “Mimer Connections Setup” that the proper audio device is chosen for SoftRadio.
A3: Check that the audio level for each device in SoftRadio is not at an unnormal low level.
More reading about audio settings on this page.
I can hear myself in the PC speakers when I am transmitting on a radio?
This is a setting in the audio card. When using a headset it can be good to hear yourself, but not when using speakers. Open the settings of your microphone in Windows and untick the box “listen to this unit”.
When using an MTM5400 I can hear my own transmission echo back in my SoftRadio operator PC.
In the CPS of the MTM5400 uncheck “Call Recorder Output” under Audio Settings / Routing.
I can hear the dispatcher sitting next to me in my speakers, when he is transmitting. Can this be changed?
A1: There are many set up variations possible. Please take a look at the instruction “Monitor Tx Audio” found on the Technical Download Page.
A2: If you have several radios connected to your system and those radios have common channels/talkgroups it might be that you have by mistake set two of them to the same channel. You will then get feedback between the radios.
I would like to hear the other dispatchers when they are transmitting. Can this be changed?
How do I connect an external PTT to the PC?
Closing pins 7 & 8 in the PC:s COM-port will give you PTT on the selected radio. You also need to set which COM-port to use under “Settings” in SoftRadio.
If your PC doesn’t have a COM-port, you can use a USB to COM-port dongle.