Connecting radios all over the world

Mimer VoiceLog

Mimer VoiceLog will record all audio in your system.

Recordings are made on a server, separate and time stamped for each radio device and for each dispatcher. This makes it easy for an administrator to follow up on an event.

For each device in the system, two time lines are displayed. One for outgoing audio and one for incoming audio. At each instant when there is audio in the system a “bubble” will appear on the time line. The dispatcher can then easily set his marker on a bubble and play back the recording.

Mimer VoiceLog is available in two different sizes:

  • Mimer VoiceLog (standard) – for the large dispatch centre
  • Mimer VoiceLog LE – for the small dispatch centre

Se table below for specifications.

RTP Gateway: For those who prefer to export the audio to another recording system there is a gateway product. See the bottom of this page for details.

VoiceLog at the Dispatcher

Every radio dispatcher gets the possibility to back track in his own conversations. This is useful when a message was hard to hear, you don’t have to ask the driver to repeat, just back track on your VoiceLog.

The dispatcher can also back track in his own transmissions and, if set in the system, also in his collegues transmissions.

Normally the time that the dispatcher can back track is set to 24 hours, but it can be set both longer and shorter.

Please note that in the SoftRadio client, the VoiceLog takes the place from one other device, i e radio or phone, from the maximum of eight devices that the standard SoftRadio client handels (max 30 devices on SoftRadio XL).

It is also possible to set the system up so that the dispatcher does not have the possibility to open the VoiceLog window and listen to recordings. But his transmissions are still recorded on the server.

Mimer VoiceLog dispatcher control panel

Mimer VoiceLog dispatcher GUI with four radios connected and audio recorded on the two first.

VoiceLog at the Server

All recordings are in standard Wav-format and named with date, time and audio path. 1GB of memory will hold about 20 hours of constant recording. With other words, a modern hard drive will not fill up for several months under normal radio traffic. Depending on hard drive size and traffic load, recordings can be saved for example one year back in time. After that, the information, if needed, can be stored on CD/DVD/external drive through ordinary Windows programs and routines.

The server application has a window informing of connected radios and connected operators. It will also give basic information on connection to the data base and backup.

From the Settings menu the file were you set up radios to record is reached. All operators that connect will automatically be recorded.

Mimer VoiceLog is Windows software that runs on most Windows computers or Servers.

Mimer SoftRadio
Dispatch window of three radios and a VoiceLog

SoftRadio with three radios and a VoiceLog as one device.

VoiceLog server activity window

VoiceLog server application with many connected radios and one connected operator.

SoftRadio at SAS

VoiceLog is used by Scandinavian Airline Systems

VoiceLog Player at the Administrator

To make it easier for an administrator to play back the recorded audio files there is a small utility called VoiceLog Player. (Included in VoiceLog deliveries from mid June 2018)

With the software you can select audio files from the server and easily sort them by date and time as well as dispatcher and radio.

The player has its own setup where you can give each radio and dispatcher a name instead of the technical ID numbers that the recordings have.

External use: If for example someone external needs to follow up an event, audio files from that day can be copied from the server to a CD/DVD/USB and sent over together with the VoiceLog Player, making it easy for anyone to go through the event.

VoiceLog Player

Specification of the two VoiceLog sizes

 

Number of radios connected to the VoiceLog
Number of dispatchers connected to the VoiceLog

Radios connected in local LAN
Radios connected remote

Dispatchers connected in local LAN
Dispatchers connected remote

Server installation on dispatcher PC
Installation on separate server

VoiceLog

30
>200

Yes
Via NetworkRepeater

Yes
Yes

Not recomended
Yes

VoiceLog LE

4
4

Yes
Via NetworkRepeater

Yes
Yes

Yes
Yes

Mimer RTP Gateway

In some cases customers prefer to use their own recording systems. For that purpose we have built the RTP Gateway as an alternative to the full Mimer VoiceLog.

The RTP Gateway will sample all audio in the Mimer SoftRadio system, transform it to an RTP audio stream, and route it to a specified IP address. Each devices/radios/operators audio will be sent to a predefined port.

Third party recording systems can then handle the RTP audio stream.

RTP Gateway status window

Example of status window of the RTP Gateway

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